Out of the blue I decided to call and schedule visit on a Sunday. Lo and behold I actually hit a human on the phone. In fact, I was told I could get someone onsite that very day! Instead (dreading weekend pricing) I asked about availability that week, and had someone Monday mid-day. Tech came through and was super courteous and knowledgeable. He did not mind my numerous questions or constant hovering. Within about an hour we had looked over my two systems and the tech had cleaned my outdoor fans. All in all I was quite impressed with the quick response/availability and the expert work. I will certainly look to utilize their services moving forward.